IT Support

At Link Layer Solutions we provide a wide range of IT support services to help you maintain and grow your business. Here's a sampling of the services we provide:

• We provide technical support, including diagnosis and correction of software/ hardware issues, hardware and software upgrades, and virus/malware remediation.
• Consultation services on security, networking or information technology best practices, policies, or requirements.
• We provide installation, configuration, and management of backup software. Recover lost or deleted data from damaged media.
• Centralized Help Desk to act as a first point of contact to resolve issues
• Basic configuration of email & calendar, operability troubleshooting and basic functionality.
• Install and support the basic functionality of company owned scanners, printers, etc. 
• Travel and provide support to off satellite company locations.
• Software installation, basic configuration, operability troubleshooting, and basic functionality.
• Provides support for Basic Service where VoIP (Voice Over IP) is deployed.
• Remote monitoring and managing your network, servers and PCs.
• Provide site network, security and hardware assessments. 
• Automated updates, software deployments, secure remote support, remote inventory and software inventory, and automated “behind-the-scenes” maintenance. Standard level OS and 3rd party core application security patches and updates.